Customer Service

Privacy & Security

OzRcStore protects our customers by adopting state-of-the-art SSL (Secure Sockets Layer), McAfee Security and incorporating 128 byte encryption to ensure your privacy is protected.

All payments are made via PayPal (The most secure and reliable online payment system). PayPal utilizes the highest standard of internet security. You can rest assured that credit card details will never be disclosed to a third party.

Additionally, passwords associated with OzRcStore accounts are encrypted by a one-way process which means that your password is only known to you and no one else.

OzRcStore guarantees that customer information will never be distributed or sold.

 

Insurance for goods in transit.

Once the goods have been dispatched from our warehouse and onto the hands of the relevant carrier providing the delivery service, it is the responsibility of the purchaser to arrange any suitable insurance for the goods.

OzRcStore guarantees that all products are carefully packed and addressed accordingly as per the delivery instructions provided by the purchaser.

 

Returns & Replacement

All claims for missing delivery/damaged items must be made in writing within 5 business days of receiving the goods.

For any return/replacement requests, please contact our Customer Support department prior to sending the goods. The cost associated with returning of goods back to OzRcStore is the responsibility of the customer.

 

Ordering

To place an order, simply add the item(s) to your shopping cart, follow the onscreen instructions as you go through the checkout process. Enter your delivery address and contacts details, select your shipping and payment method. 

For customers who intend to place orders for large quantities of goods. OzRcStore may be able to offer a further discounted price of our products. Please contact our Corporate Division by emailing Corporate.Division@OzRcStore.com for further information.

Payment, Pricing & Promotions

By default, the US currency is displayed for all products found on OzRcStore.

We are currently accepting payments made via PayPal. PayPal is the most trusted and reliable online payment system offering a secure payment method without disclosing credit card details of our customers.

Please sign up to our newsletter or follow us on Twitter and facebook for the latest promotions and discounts.

 

Viewing Orders

You may view/update your shopping cart at anytime during the checkout process by selecting "View cart". 

To view an already placed order, you will need to have an existing user account with OzRcStore.com. You can simply login to your account and view the status of your order(s).

 

Taxes, import duties, tariffs, VAT, GST

It is the responsibility of the customer for any fee associated with tax, import duties, tariffs, VAT, GST. As the law governing these fees differ from country to country, it is advisable that you seek legal advice from your local customs before making a purchase.

 

Shipping & Delivery

OzRcStore currently ship to over 80 plus destinations world-wide. 

Orders will processed for shipping from our warehouse within 2 business days of payment confirmation. A confirmation email will be sent to customers which includes delivery tracking details. In rare cases where we are unable to ship your goods after 5 business days of payment confirmation, or we have elected to deliver the goods by installment, a member of our staff will contact you.

OPTION

No. of Days

Company

Expedited

3-6 days

DHL, UPS, FEDEX, TNT

Standard

6-12 days

EMS

Air Mail

14-21 days

Hong Kong Post

Free Delivery Any of the above
Any of the above

 

OzRcStore will not be responsible for any potential loss in profit that may incur due to the delay of delivery.

OzRcStore will endeavor to ensure that goods are delivered on time.